IT
Technical Support
Addresses these Questions:
What improvements can be made to my technical office computer and network infrastucture to ensure stability and reliability?
Who can provide the necessary experetise to permanently solve my technical problems?
Where do I turn for sound business advice, training and support related to my computer systems and network?
How can my company maintain and upgrade our computer systems with minimal interruption to the business?
Experience Matters - Although office technology has advanced significantly in terms of reliability and ease of use, businesses are doing more to exploit the benefits of their technology investment. This results in new challenges and issues for the technical support organization. To compensate, large companies hire full-time specialists with advanced training. Small and medium-sized businesses often cannot afford this luxury, or they only have a periodic need. These businesses often stretch the performance expectation of their internal or external IT support personnel beyond what they are capable to handle. Over time this situation can result in degradation of system performance and reliability and an overall lack of confidence in the systems and the people that provide the support.
Customer-Focused Support Service - It is important to have support technicians with top-level technical skills and experience. However, the quality of customer care is our top concern. K2 Technical provides "managed" support services specifically tailored for small and medium-sized business. The methods used are patterned after industry-standard big-company best-practices. These best-practices are encapsulated within a number of documented management processes that are intended to help IT deliver high service levels. Examples include: change management, problem management, configuration management, IT asset management, capacity management, contingency management & security management.
K2 Technical Services provides a wide variety of technical support services. Our consultants are top-level experts specializing in all popular office technologies. We focus primarily on supporting Microsoft™-based technologies, but also support products from different vendors. All consultants have many years experience working in large-company IT operations and are familiar with best-practice methods for providing top-level customer service and support quality. They are experienced helping business users exploit the useful capabilities of current office while maintaining optimum system reliability and stability.