|
Database and Web Software Development
Database System/Software -
A well-designed database system or custom software application can be the lifeblood of a company. With a increasing reliance on the
timely and accurate flow of business information, database software can streamline business operations and
provide a competitive advantage.
Risks of Poor Data Design -
As a business grows, so does the likelihood that critical business
data gets stored in several unrelated and disassociated databases.
For example: customer contact data stored in individual employee's
email systems and again in the accounting system. This duplication of data often leads to inaccuracies and inconsistencies.
Problems can develop and valuable time is wasted dealing with the double
data entry and the need to manually synchronize similar data in
multiple systems. Over time these problems can cause a lack of confidence in the centralized
reporting systems which creative employees remedy by creating even more personal
data stores. Significant business risks develop as critical business
data is not backed up and employee turnover results in the unplanned loss of critical
information. Eventually these problems can significantly impact the bottom-line.
K2 Technical Services provides
database analysis and development services. Our consultants are top-level
database experts specializing in Microsoft® tools and technologies. We have extensive experience designing and
developing cost-effective database solutions for our clients.
Custom Software Development "Headstart" -
See our list of existing pre-developed database software
products
. These can be purchased as "framework" software that can be infinitely customized to meet specific needs. By customizing
an existing framework application rather than building a complete system from scratch, client can save significant
development time and costs.
Technical Support
Experience
Matters -
Although office technology has advanced significantly
in terms of reliability and ease of use, businesses are doing more
to exploit the benefits of their technology investment. This results
in new challenges and issues for the technical support organization.
To compensate, large companies hire full-time specialists with advanced
training. Small and medium-sized businesses often cannot afford this
luxury, or they only have a periodic need. These businesses often stretch
the performance expectation of their internal or external IT support
personnel beyond what they are capable to handle. Over time this situation
can result in degradation of system performance and reliability and
an overall lack of confidence in the systems and the people that provide
the support.
Customer-Focused
Support Service -
It is important to have support technicians
with top-level technical skills and experience. However, the quality
of customer care is our top concern. K2 Technical provides "managed" support
services specifically tailored for small and medium-sized business.
The methods used are patterned after industry-standard big-company
best-practices. These best-practices are encapsulated within a number
of documented management processes that are intended to help IT deliver
high service levels. Examples include: change management, problem management,
configuration management, IT asset management, capacity management,
contingency management & security management.
K2
Technical Services provides
a wide variety of technical support
services. Our consultants are top-level experts specializing
in all popular office technologies. We focus primarily on supporting
Microsoft™-based
technologies, but also support products from different vendors.
All consultants have many years experience working in large-company
IT
operations and are familiar with best-practice methods for providing
top-level customer service and support quality. They are experienced
helping business users exploit the useful capabilities of current
office while maintaining optimum system reliability and stability.
|
